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FAQ | Resort policies

About the Inn:

When was the Waterbury Inn built?
Built in 1986 and opened in 1987, the Waterbury Inn features 46 individually owned suites in one building with three levels.
Unfortunately, there is no elevator on the property.
Suites for sale are listed with local Door County realtors, staff cannot assist with real estate questions.

Room Amenities:

What does the fully equipped kitchen include?
Kitchen includes a fridge/freezer, stove, microwave, dishwasher, dishes, cookware, and 12-cup coffee maker. One bag each of regular and decaf coffee provided, $2 per additional bag.
We’re tucked away in a quiet wooded area, perfect for a relaxing getaway. Our suites don’t have water views.
We provide linens, bath towels, and pool towels for your stay. However, we kindly ask that you bring your own beach towels or blankets for any off-site activities.
Pets are not permitted, except for service animals. Therapy or emotional support animals are not considered service animals and are not allowed.
Cell phone coverage in Door County can be spotty, depending on your provider. Verizon, U.S. Cellular, Cricket, Mint Mobile and Cellcom generally have the most reliable service. Sprint and AT&T may experience weaker reception in some areas. For your convenience, local calls are free from your room phone.

Rates, Payments & Policies:

What is your cancellation policy?

We understand that travel plans can change and we want to make the process as smooth as possible. A 50% deposit is charged at the time of booking. If you cancel 15 days or more before your arrival date, you will receive a refund minus a $25 cancellation fee per room. If you cancel between 14 and 3 days before arrival, your deposit will be refunded in the form of a gift certificate for a future stay. Cancellations made within 48 hours of arrival will result in a forfeiture of your deposit.
If you need to shorten your stay or check out early, the full reservation total will still apply.
Please note that rates and policies may vary during holidays, busy seasons, or for special requests. Group bookings of 10 rooms or more require a 30-day notice to cancel. We appreciate your understanding and look forward to welcoming you to Door County!

Our room rates are based on double occupancy, which simply means two guests are included in the rate. Children 13 and under stay free and for anyone over 13, there’s a $12.00 per night charge per additional guest. We appreciate your understanding, as there are no exceptions to this policy.

All rates are subject to a resort fee, sales tax, county tax, and room tax(11%). A 50% deposit is required when you book and we accept all major credit cards for both deposits and final payments. Please note that final payment is due at check-in and we are not able to accept checks.

If you’re planning a single-night stay, we offer those Sunday through Thursday only, and payment in full will be required at the time of booking.

We carefully read and evaluate every piece of feedback, whether it’s a comment card, TripAdvisor review, or an online travel agency review. Over the years, we have made significant facility upgrades directly based on your suggestions. These enhancements have required substantial financial investment and have increased our operating costs. By introducing a modest daily resort fee, we can continue making the improvements our guests value most, help manage rising expenses and still offer highly competitive room rates.

We’re happy to offer single-night stays Sunday through Thursday, depending on availability.
During the summer months (June through August), we kindly ask for a 2-night minimum on weekends (Friday, Saturday, and Sunday).

For special weekends like Memorial Day, 4th of July, Labor Day, and Pumpkin Patch Festival, a 3-night minimum stay is required.

For Fall Festival weekend, a 2-night stay is the minimum.

We offer discounts for seniors (55+), AAA, First Responders, and military. To receive the discount, you must book through our official website or book directly by phone. Discounts do not apply to third-party bookings and cannot be combined with other offers.

Check-In, Check-Out & Guest Info:

When is check in and check out time? Can I check in early or check out late?

Check-in starts at 3:00 PM and Check-out time is at 11:00 AM. At check-in, you’ll confirm your information, review policies and make final payment. Guests must be 21+ to reserve a room. Valid photo ID is required at check-in.
Early check-in/late check-out requests are based on availability and not guaranteed.

Please call the front desk 30 to 60 minutes before closing for key pickup instructions. We’ll also email you a late arrival letter with more details via email.

Current Office Hours:
Summer Hours: Sunday – Thursday 9 AM to 9 PM and Friday – Saturday 9 AM to 10 PM.
Winter Hours: Sunday – Thursday 9 AM to 5 PM and Friday – Saturday 9 AM to 9 PM.

Parking, Bikes & Storage

Is parking available for larger vehicles like boats or trailers?

Yes, free parking is available. Boat and trailer parking is permitted along the back of the parking lot. Please detach trailers to avoid blocking other guests or vehicles.
Bike racks are available! Bicycles are not allowed in rooms or on patios/balconies. We don’t not provide bicycles, locks or covers.

On-Site Laundry

Do you have a laundry facility?

Yes, free parking is available. Boat and trailer parking is permitted along the back of the parking lot. Please detach trailers to avoid blocking other guests or vehicles.

Outdoor Amenities

What type of grills do you have?
We have three gas grills available throughout the property on a first-come, first-served basis. Picnic tables are located nearby. We kindly ask that you clean up after using the grill and picnic areas. Open seasonally
Yes, we have a fire pit located near the front of the property. It is available on a first-come, first-served basis for all guests to enjoy. Open seasonally
Amenity spaces such as the fire pit, grills, pool, and lobby are available on a first-come, first-served basis and cannot be reserved.

Vending, Food & Dining

Do you serve breakfast?
While we are not a bed and breakfast and do not have an on-site restaurant, we do offer complimentary coffee, tea, and cappuccino each morning from 8:30–11:00 AM in the Great Room. Great restaurants are just minutes away just ask our front desk for recommendations!
Yes, a snack machine, soda machine and an ice machine are located on the second floor. For an added convenience, ice cube trays are provided in all suites.

Location & Nearby Activities

How far are you from Peninsula State Park?
We are located on the north end of Ephraim, just 4 miles from Peninsula State Park.

Northern Door County does not have public transportation. We recommend planning transportation ahead of time to ensure a smooth and stress-free visit!

  • The nearest cab service is located in Sturgeon Bay.
  • A shuttle service is available to and from the Green Bay Airport, but reservations must be made in advance.
  • During peak seasons, Uber and Lyft may occasionally be available, though rideshare services are limited in our area.
  • We recommend Door County Personal Drivers. They offer 24/7 service for airport transfers, private tours, weddings, and more. To book a ride, call (906) 282-1902 or email [email protected].
The Waterbury Inn has a few policies to pay attention to while you’re enjoying your stay at our condominium suites:
Reservation & Payment Policies
  • A 50% deposit is required at booking and the remaining balance is due at check-in. We accept Visa, Mastercard, Discover, AMEX, or cash.
  • Rates are yield-managed and may increase as occupancy fills, book early for the best price.
  •  Rates are based on 2 guests for 1-bedroom units and 4 guests for 2-bedroom units. Extra guests are $15 per person, per night.
  • All guests, including children and infants, must be listed at check-in for safety and fire code compliance.
  •  Guests are responsible for reviewing and confirming their reservation dates.
  •  A valid photo ID is required at check-in. Guests must be 21 or older to reserve a room.
  • 15+ Days Prior to Arrival: Full refund minus a $25 cancelation fee.
  • 3–14 Days Prior: Deposit is converted to a Waterbury Inn gift card.
  • 0–48 Hours Prior: Deposit is forfeited.
  • Shortened Stays: Must notify 15+ days in advance. Shortening 14 or fewer days prior requires payment unless dates are re-rented.
  • Two-night minimum stay from June 6 – October 31.
  • Two or three-night minimums apply during holidays, festivals, and select weekends.
  • Children aged 13 and under stay free. Limited pack n plays are available.
  • Occupancy Limits: Exceeding the maximum number of guests per room is not allowed due to fire code regulations.
  • Waterbury Inn is a smoke-free facility.
  • A $250 cleaning fee applies for violations. Repeat violations result in removal without refund.
  • Designated Smoking Area: Located near the garage; ask the front desk for directions.
  • Marijuana Use: Illegal in Wisconsin, including medical marijuana. Possession will be reported as required by law.
  • Pets are not permitted, except for service animals as defined by the ADA.
  • Therapy/emotional support animals are not considered service animals and are not allowed.
  • Violation results in a $250 cleaning fee and immediate removal of the pet.

Pool Guidelines

There’s nothing better than unwinding by the pool with friends and family! To help everyone enjoy a safe and relaxing experience, please review our pool guidelines:

  • No Lifeguard on Duty — Always follow posted safety signs.
  • Supervision:
    • All minors must be accompanied by an adult at all times.
    • Children under 5 should not use the hot tub.
    • Diapered children and infants must wear waterproof swimwear.
  • Indoor Pool & Hot Tub are open year-round unless closed for maintenance.
  • Outdoor Pool is open seasonally during the summer months.
  • Hours:
    • Winter Hours:
      INDOOR POOL & HOT TUB: 8:30 am – 9:00 pm Daily
    • Summer Hours
      INDOOR POOL & HOT TUB: 8:00 am – 10:00 pm Daily
      OUTDOOR POOL: 9:00 am – 9:00 pm Daily
  • Beverages: Please use only plastic cups or aluminum cans in the pool area. Glass containers are not permitted.
  • Food: Picnic tables are available by the outdoor pool. Please keep food away from all pool and hot tub areas.
  • Pool Towels: Available for pool use only. Please return them to the bins after swimming. We kindly ask not to bring them back to your room.
  • Capacity: The maximum number of guests allowed in the pool area is 25, in accordance with state safety codes.
  • Noise: We strive to maintain a peaceful, family-friendly environment.
    • Please avoid bringing Bluetooth speakers. Music is provided indoors, and outdoor spaces are intended for a quiet retreat.
    • Excessive noise, disruptive behavior, or alcohol consumption will result in removal from the pool area.

Thank you for being mindful of these guidelines, it helps ensure an enjoyable and safe stay for all our guests!

Housekeeping Policies:

Housekeeping Procedures and Hours

To ensure your privacy and comfort, our housekeeping team will not enter your unit during your stay. Each room is fully sanitized before your arrival. For extended stays (longer than seven days), we’ll work with you to schedule periodic cleaning and linen changes at your convenience. If you need fresh supplies or assistance, simply dial “0” from your room phone or stop by the front desk during posted seasonal hours. We’re happy to help!

Each unit has a guest directory with helpful information about heating/cooling, hotel amenities, local dining, activities, and more. Please leave the directory in your room for the next guest. If you have any questions or need anything else, we’re just a call or a visit away.
If you need to place trash, recyclables, or used towels in the hallway, please let us know so we can pick them up promptly. For safety reasons, please do not leave items in the hallway overnight.
For broken glass, plumbing issues, power outages, or urgent needs, call “0” and we’ll send help right away.
Pool towels are for pool use only. If you bring them back to your room, please return them to the towel bins in the pool area after swimming.