These frequently asked questions cover only questions about our rooms. For questions about activities, directions and more please visit our FAQ page.
What are your terms and conditions?
Our rates are based on double occupancy for all room types. Children 13 and under stay for FREE. Any additional person over 13 is an extra $12.00 per person per night. Single night reservations are only available Sunday – Thursday. Rates are subject to resort fee, sales tax, county tax & room tax. Single night reservations require payment in full.
A 50% deposit on your room reservation is required at time of booking. We accept all major credit cards. Final payment is due at check in and cannot be done by check.
What is your cancellation policy?
A deposit of 50% of your room total will be charged at time of booking. If your travel plans change and you must cancel your reservation, please call us at least 15 days * prior to your arrival date to cancel your reservation less a $25.00 processing fee per room.
In the unlikely event that you must cancel. A 48 hour or less notice will be a forfeiture of your deposit. If you cancel with 14 -3 days notice of your arrival date your deposit will be refunded on a gift certificate only. If you must shorten your stay or check out early, please understand that we must ask you to take responsibility of your entire reservation.
Rates/policies are subject to change and vary during high impact periods and special requests.
*A 30 day cancellation notice is required for group bookings of 10 rooms or more.
Do you offer any discounts on your rooms?
Senior Citizen (55 – up) or AAA or Military discount Year around
No discounts can be applied to bookings from third party sites. No double discounts.
Do you have an elevator?
Unfortunately we do not have any elevator to get to our second floor or garden level suites.
Do you have a refrigerator & microwave?
Each room has a fully equipped kitchen with a full size fridge/freezer, microwave, stove/oven, dishwasher and your basic kitchen dishes,K-cup maker, pots & pans. We do not provide you with food, beverages, cooking supplies or storage containers to take your food items home with. There is a local Piggly Wiggly in Sister Bay.
Does each room have a private bathroom?
Each suite has one newly remodeled private bathroom with its own entrance. None of our suites have a second bathroom.
Do you have any minimum stays?
Yes – Friday, Saturday or Sunday stays are subject to a two night minimum. Single nights are available Monday– Thursday. Memorial Day, 4th of July, Labor Day and Pumpkin Patch are a three night minimum. Fall Festival is a two night minimum.
What is the tax charged on your rooms?
Rooms are subject to room, county, & sales tax of 11%.
Do you require a deposit on my room?
A 50% deposit of your room total is due at time of booking. A one night stay must be paid in full at time of booking.
What does it mean for a room rate to be based on double occupancy?
This means the room rate is based on two people occupying the room. Any additional people over the age of 13 is charged an additional $12.00 per person per night. There are no exceptions to this rule.
Can I have a water view please?
The Waterbury Inn is located on the North end of Ephraim and is tucked in to a beautiful wooded setting. You cannot see the water from our resort.
When is check in time? Can I check in early?
Check in is at 3:00pm and check out time is 10:30am. Early check ins or late check outs are based on availability and cannot be guaranteed.
What should I expect at check in?
First, take a deep breath and relax. You are now in Door County where things run a bit slower. We will have you verify all of your information, go over our policies and then take final payment of your reservation.
If you will be arriving after our desk hours we ask that you call ahead of time to make arrangements for you to get the keys to your room.
What do I need to know if I am arriving after desk hours?
We ask that you please call us by 6:00pm if you will not arrive before our desk closes for the evening so we can give you the after hour key procedures.
Do I have to bring linens and towels with me?
We provide all of your linens during your stay. Pool towels are provide in the pool room. We ask during summer you bring your own beach towel as during high volume we may run out of pool towels. We provide daily maid service. We ask that you do not take our linens, blankets & towels off site. You will need to bring your own towels for the local beaches. And your own blanket or chairs for the drive-in theater.
Where can I put my bicycle while I am staying with you?
We provide two bike racks for our guests to use during their stay. Bicycles are not kind to our carpeted units and are not allowed in our suites or on the patio/balcony. We ask that you respect our owners units. Please remember to bring your own locks and a bike cover if you do not want your bike exposed to the elements as we do not provide these items. There is a hefty fine if this policy is broken.
Do you accept pets?
At this time we unfortunately do not accept pets of any kind.
Do you have a laundry facility?
We do have coin operated washers & dryers. The washers are $1.75 and dyers are $3.00. While you are doing your laundry at the resort be mined full of others who would like to use the laundry room as well so please stay on site from start to finish as we have only a couple of washers and dryers on site.
We are not responsible if your items are removed or stolen.
What about Cell phone coverage?
Cell Phone reception is quite good for Cellcom, US Cellular & Verizon users. It can be spotty for Sprint users. AT&T users have a hard time receiving a signal. We do provide a phone in your suite. Local calls are Free.
Do you have WiFi?
Not only do we have WiFi…the Waterbury Inn now has high speed WiFi!!! If you have ever been to Door County in peak season you already know that WiFi connections and WiFi speed have been a problem for Northern Door. We identified this as a priority issue as the demand for high speed is growing exponentially. So how did we address it? We put up our own high speed WiFi tower and rewired our entire facility to accommodate the increasing number of devices. That makes us one of the few resorts that can provide our guests the high speed WiFi they require.
Why do you have a Resort Fee?
The answer to this is simple. It’s because we listen to our guests. We actually read and evaluate every bit of feedback, comment card, Trip Advisor review, and on-line travel agency review that our guests fill out. Over the past several years, we have made a large number of facility upgrades based upon your feedback. This has required a substantial financial investment and an increased operating cost. By implementing a very modest daily resort fee we are able to keep making improvements our guests require, help offset our increased costs and still maintain our highly competitive room rates.